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Microsoft Looking For UX Researcher 2 (OneDrive and SharePoint) at El Paso, TX Full Time
QualificationsLeadershipCommunication skillsProduct managementSharePointBachelor of ScienceBachelor’s degreeMaster’s degree
Join us in growing OneDrive experiences! OneDrive is looking for a UX Researcher II to join our larger UX Research team. OneDrive is Microsoft’s solution for cloud file storage – the one place for all your important documents, files and folders, photos, and videos and more, across work and life, and on all your devices. We are seeking a motivated, creative researcher who’s obsessed with understanding customers and excited about the cloud.
Our Culture:
Our Studio is a diverse team of researchers, designers, and UX Engineers who partner closely with PM, Data Science, Engineering, Marketing, and other disciplines working across OneDrive, SharePoint, Microsoft Lists, Syntex, Viva Connections, Viva Topics, Microsoft Teams, and more.
We are a high-performing team that challenges ourselves to live the Microsoft philosophies around inclusive culture and growth mindset. Local mentoring rings and communities allow us to learn from each other and grow. We are dedicated to the work of creating a strong, inclusive, and transparent culture – a safe place to do our best work!
We have a proven track record of delivering strong business results with key metrics to track our successes and failures. Much of our team is local to Redmond, Washington, but we also partner closely with our teams in India, China, Atlanta, Texas, & Vancouver, Canada. We like to have fun, celebrate our wins, and learn and grow from our mistakes.
We’d love to talk to you if you want to:
Drive for excellence while never losing sight of the human side of the equation and what it means to be a great leader and partner.
Collaborate with design, product management, data science, marketing, and engineering teams around the company and globe, leveraging partnerships, and diverse perspectives.
Contribute to broaden multi-discipline design team creative processes, team building, and our strong cultural values around diversity, inclusion, transparency, and growth mindset.
Learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey.
Demonstrate strong empathy for users while balancing the vision and constraints of the business.
Responsibilities
Responsibilities
The following are core expectations of this position:
Build and execute impactful research plans that provide deep customer and competitive insights needed to impact strategy and UX.
Work closely with cross-functional product teams to develop a research strategy that includes qualitative and quantitative research studies, and ensure the right data is being collected to positively impact the product direction.
Define product direction and impact the engineering roadmap using customer data. Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
Communicate your findings in a clear and concise manner to our key stakeholders on the product and design teams, and drive meaningful action based on those findings.
Qualifications
Qualifications:
3-5 years research and/or relevant experience, with demonstrated skill in collecting and analyzing human behavioral data to create impact and drive improvement into product UX in a technology industry setting
A MA/MS in Human-Computer Interaction, Psychology, Human Factors, Statistics, or related field, or a BA/BS in one of these fields with industry experience
Demonstrated experience with a wide variety of design research methodologies including, but not limited to: usability studies, field studies, in-depth interviews, heuristic evaluations, concept validation, user journey maps, benchmarks, competitive reviews, and surveys.
Strong leadership skills to deliver projects and customer insights within and across product teams that resulted in measurable product impact.
Excellent verbal/ written communication and presentation skills. Storyteller extraordinaire. Strong presentation skills that persuade diverse audiences to act.
Experience with both qualitative and quantitative methods or interest in expanding your skillset through mentoring and coaching
Well established portfolio that demonstrates solid research techniques and ability to make a meaningful impact.
Strong cross-team collaboration skills
Ability to work independently in a fast-paced environment
If the above sounds like you, we can’t wait to talk to you!
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
