As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Preferred Qualifications – Internal
Oracle Hospitality is developing this era’s most exciting Next-Generation Cruise ship management enterprise application – Oracle Cruise – to enable our customers in the Cruise ship industry to provide superior service and experience to their guests anywhere. The application uses Oracle Cruise Applications and Database technologies. We are rapidly growing and hence seeking the BEST talent in the industry to join our Oracle Innovation Award-winning talented team!
As a member of the software sustaining engineering division, He /She will apply primarily to intermediate knowledge of software architecture to perform software development Fidelio Cruise Ship SPMS and FMS tasks associated with developing, debugging, or designing software applications or operating systems according to provided design specifications.
Education and experience background:
The ideal candidate will possess the following skills.