Oracle Hiring for Oracle Cerner TSE I (00001556) at United States Full Time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Process and dispatch all new incoming technical Support tickets (phone, e-mail, webform) from clients. Efficiently and courteously direct clients to appropriate contact points. Direct the Support ticket workload effectively and assist in resolving common customer inquiries. Encourage customers to leverage online Knowledge Base as initial resource. Provides administrative assistance to the Support line of business.

Works on assignments that are routine in nature where limited judgment is needed. May determine methods and procedures on new assignments. May provide guidance to other support members. Applies technical aspects of the job to complete tasks. Typical 2 years of related experience.

If you are a Colorado resident, Please Contact us or Email us at [email protected] to receive compensation and benefits information for this role. Please include this Job ID: 183258 in the subject line of the email.