Process and dispatch all new incoming technical Support tickets (phone, e-mail, webform) from clients. Efficiently and courteously direct clients to appropriate contact points. Direct the Support ticket workload effectively and assist in resolving common customer inquiries. Encourage customers to leverage online Knowledge Base as initial resource. Provides administrative assistance to the Support line of business.
Works on assignments that are routine in nature where limited judgment is needed. May determine methods and procedures on new assignments. May provide guidance to other support members. Applies technical aspects of the job to complete tasks. Typical 2 years of related experience.
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