Oracle Hiring for Oracle Cloud SCM Support Analyst 3 at United States Full Time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Range and benefit information provided in this posting are Colorado-specific.

Colorado Pay Range: from $24.52 to $56.73 per hour from $51,000 to $118,000 per annum eliglble for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Flexible paid time off (unlimited or accrued vacation and sick leave)

9. Paid parental leave

10. Employee Stock Purchase Plan

11. Adoption assistance

12. Financial planning and group legal

13. Voluntary benefits including auto, homeowner and pet insurance

Qualifications Required:

Functional:

*Managerial Accounting knowledge is a requirement

* Strong understanding of different types of Costing Methods

* Costing report reconciliation and Inventory on hand,

* Cost of Goods Sold (COGS) process understanding

* Knowledge of Inventory Valuation

* Accrual process and reconciliation knowledge – Accrue at Receipt, Period End Accrual

* Ability to understand upstream applications footprint in Finance, Order to Cash & Procure to Pay tracks and resolve customer issues

Technical :

* Experience in writing SQL queries in Oracle EBS/Fusion, PLSQL coding experience is a plus

* Knowledge of tables in P2P O2C and Inventory flows, knowledge of Manufacturing tables is a plus

* Ability to independently troubleshoot issues using tables/queries

* Ability to read and understand Oracle documentation on underlying Oracle Cloud Technologies

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