As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
If you are a Colorado resident, Please Contact us or Email us at [email protected] to receive compensation and benefits information for this role. Please include this Job ID: 183148 in the subject line of the email.
At Oracle Fusion, we deliver Technical solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry.
Fusion Application Technologies Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be.
The position is for the Fusion Applications Technologies team that supports Oracle’s brand new Public Cloud Services that comprise of Software-as-a-Service (SaaS) product offerings for Oracle’s Next Gen Fusions Applications – HCM, ERP, SCM, CRM etc.
Applied Technologies – knowledge of and experience in one or more of the following:
Foundational Technologies – knowledge of and experience in multiple of the following:
o Operating System: Unix/Windows
o Web services
o Java /Java EE
o XML
o Experience with Oracle Database, SQL and PL/SQL
Analytical Skills:
o Ready to perform in an ever changing environment with a can-do attitude
o Must have well-developed troubleshooting skills and preferably a support background
o Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues
o Ability to test/replicate the issue in labs and provide adequate support to customers
Top 3 skills in the ideal candidate:
1. Troubleshooting experience (Detail Oriented Mindset)
2. Java experience (SOA connections / web services / web applications)
3. Systems Administration experience (Middleware, UNIX or ERP)
The job may require the flexibility to work beyond standard business hours, to include weekends and holidays, as required. Base shift hours may change over time.
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