Oracle Hiring for Service Operations Engineer (JoinOCI-Ns2) at Seattle, WA

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle’s Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

BS degree in Computer Science, Information Systems, or equivalent work experience. Solid experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. A minimum of 2 years experience.

Job Responsibilities:

• Operates and performs maintenance to services running within the region through the use of Runbooks.
• Deploys code and executes other changes within the region.
• Ensures timely resolution and documentation of incidents through bridges.
• Ensures thorough documentation of incidents through company-standard reporting methods.
• Monitors the region for faults, alarms, and other errors. Informs internal teams as required through process and procedure.
• Act as lead/mentor for other service operators.
• Act as a point of escalation for incidents and other issues arising within the region.
• Operates and performs maintenance to services running within the region.
• Troubleshoots operational issues on behalf of service teams.

Requirements:

• Possess active TS/SCI Clearance and Obtain and Maintain a TS/SCI + Polygraph Clearance (preference given for active TS/SCI w/Poly)
• Willingness to work in 24/7 NOC; 4X10 schedule to include weekends
• Bachelor’s degree, in Computer Science, or equivalent work experience.
• Experience with Linux.
• Experience deploying code within change management procedures.
• Experience participating in or running incident bridges.
• Customer obsession, passion for delighting customers.
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
• Experience working with government customers is preferred, but not required.
• Proven ability to quickly learn new technical domains and then train others.