As a Support Technician I, with the ITWorks team at Beloit Health System, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
Prioritize and escalate reported issues and requests
Replace workstations in the health system’s perpetual device refresh project
Identify potential issues, formulate mitigation strategies and implement plans to prevent issues
Image and/or reimage workstations using SCCM
Collaborate with team members to resolve issues
Actively contribute to assigned projects
Effectively manage simultaneous priorities
Desire and drive to provide the best level of service to our client possible
Help doctors and nurses more efficiently provide care to the health system’s patients (which could be you or your family too!)
Patiently guide and educate end users, as necessary