Oracle Hiring for System Engineer I at Kansas City, MO Full Time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Systems Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. A Bachelor’s degree in Computer Science, Engineering or equivalent experience preferred.

• Perform daily system operations tasks to verify system integrity and availability
• Perform ongoing performance tuning, hardware/OS upgrades, and resource optimization
• Implement monitoring for applications and servers, and respond to alarms in a timely manner, preventing client impact and performance degradation
• Deploy physical and virtual servers
• Complete assigned incident management tasks
• Deploy, setup, and maintain testing environments
• Provide Tier III and other support per service request

People Management Responsibilities (for associates with one or more direct reports):

• Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
• Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
• Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
• Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates’ development.
• Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates’ skills to fill gaps.

Basic Qualifications

• At least 4 years total combined related work experience and completed higher education, including:
  • Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience

Preferred Qualifications
Expectations

• May be required to lift up to 20 lbs., i.e. server, network equipment
• Perform other responsibilities as assigned
• Willing to travel up to 80% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position