· Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
· Return missed phone calls and emails promptly – 5 minutes or less.
· Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
· Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
· Conduct Transactions w/ systems; walk customer through order and provide summary.
· Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
· Maintain records of time, expenses and materials.
· Communicate estimated parts ship and arrival time, including regular updates.
· Follow up with customer on parts order and ensure complete satisfaction with the order.
· Perform other related duties as assigned.
· Help maintain cleanliness of service center.
· Effectively handle multiple priorities, organize workload, and meet deadlines.
· Pick up and deliver parts using full size van and 20ft trailer.
· Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
· Understand in basic automotive techniques related to repair and servicing of automobiles.
· Automotive equipment and servicing methods.
· Dealer Business Process and Best Practice.
· DMS Systems, SAP, MS Office Suite.
· 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
· Excellent oral and written communication skills as well as the ability to follow instructions required.
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
· Maintain and perform top level professional integrity and appearance as a parts advisor.
· ASE Certification a plus.
· Degree or Certificate from a University program in Automotive Technology a plus.
· Dealer automotive service experience a plus.
Job Type: Full-time
Pay: $17.00 – $25.00 per hour
Work Location: One location