Tesla, Inc Looking For Parts Advisor – Clarkston, MI at Clarkston, MI Full Time

Parts Advisor

Responsibilities

· Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.

· Return missed phone calls and emails promptly – 5 minutes or less.

· Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.

· Accurately record parts transactions and data into Dealer Management System – attention to detail critical.

· Conduct Transactions w/ systems; walk customer through order and provide summary.

· Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.

· Maintain records of time, expenses and materials.

· Communicate estimated parts ship and arrival time, including regular updates.

· Follow up with customer on parts order and ensure complete satisfaction with the order.

· Perform other related duties as assigned.

· Help maintain cleanliness of service center.

· Effectively handle multiple priorities, organize workload, and meet deadlines.

· Pick up and deliver parts using full size van and 20ft trailer.

Requirements

· Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.

· Understand in basic automotive techniques related to repair and servicing of automobiles.

· Automotive equipment and servicing methods.

· Dealer Business Process and Best Practice.

· DMS Systems, SAP, MS Office Suite.

· 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.

· Excellent oral and written communication skills as well as the ability to follow instructions required.

· Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.

· Maintain and perform top level professional integrity and appearance as a parts advisor.

· ASE Certification a plus.

· Degree or Certificate from a University program in Automotive Technology a plus.

· Dealer automotive service experience a plus.

Job Type: Full-time

Pay: $17.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive Parts Sales Occupations: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location