Tesla
Associate Manager Collision, Front of House
Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. As the Collision Center Front of House Manager, you will be responsible for managing the customer experience, shop capacity targets, estimates and final quality at our OEM owned Collision repair center.
This position requires a strong understanding of Collision shop business processes and operations, as well as the willingness to adapt to and excel in a dynamic business environment. You must be a strong tactical problem solver who can work in a fast-paced environment, capable of multi-tasking, and effectively leading a team to achieve business goals and objectives.
What You’ll Do
Work closely with Collision Manager to oversee all daily operations of the Collision Center to ensure delivery of excellent results quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
Manage resource scheduling and allocation
Manage customer experience
Manage estimates and file quality
Provide regular coaching and feedback and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
- Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization.
- Partner with the Collision Manager to scale and grow the production of the shop in support of company targets
- Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in Chare your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
- Perform other related duties as assigned by Collision Manager
What You’ll Bring
Professional experience: 5-8 years of experience in management within the collision industry.
Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions
Excellent communication skills with the ability to inspire team to achieve business targets
Capable of self-managing and working independently in limited supervision environments
Capable of reading and comprehending automotive repair procedures and estimates
Knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles.
Excellent written and verbal communication skills as well as the ability to follow instructions.
Able to work a flexible schedule, including evenings weekends and holidays
Experience with Microsoft Office, understanding of repair estimates.