Reviews and determines payment of minor, undisputed and/or limited authorization claims. Assigns all other claims to appropriate adjuster.
Verifies coverage and damage reports received from vendors and customers for accuracy and consistency with the claim as reported.
Audits bills for detection of possible fraud; refers findings to Special Investigations Unit as advised.
Remains current on requirements and legislation for assigned state(s).
Prepares and submits administrative reports as required.
Provides support for unit claims associates and managers. Acts as a point of contact for internal/external customers.
Delivers an outstanding customer service experience to all internal, external, current, and prospective Nationwide customers.
May perform other responsibilities as assigned.
3-5 years directly related work experience.