Tesla’s Mission is to accelerate the world’s transition to sustainable energy
Tesla is seeking an experienced and dynamic Field Manager to provide technicians/electricians with training opportunities, manage schedules, follow up on open cases, actively monitor fleets, and fulfill preventative maintenance obligations. The Field Manager will be responsible for most, if not all, post-installation responsibilities and service work as it relates to performance and system uptime with the support of associated engineering and deployment teams.
Manage Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned region
Be ready to travel for extended periods of time covering multiple locations in respective region with minimal notice
Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems
Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews
Provide necessary “On-boarding” and training resources to Field Service Technicians
Work with Engineering and Training departments to ensure effective processes are in place
Responsible for the day to day operation. Including acting on actual events, arrange resources and monitor the progress
Control overall regional spend and when needed propose cost effective solutions
Responsible, together with territory manager, for the creation, delivery, efficiency, and productivity of the Operation & Maintenance program in the field, both directly and with key partners
Will have 2+ years of experience working within maintenance and operations
Experience working as a manager
Ability to manage voluminous amounts of data
Experiencing writing Root Cause Analysis and Corrective Action Reports.
Will have 2+ years experience creating Scopes of Work for maintenance or electrical services.
Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with PV systems
Excellent computer skills especially using Excel, Outlook, and Word
Excellent written and verbal skills both from a technical and client facing perspective
Excellent customer service skills
Clean DMV printout and valid Driver License
Regular, reliable and predictable attendance required
Ability to work well with others in a collaborative team environment
As a full time Tesla employee, you will receive full benefits from day 1 for you and your dependents.
2 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Company paid Life, AD&D, short-term and long-term disability
401(k), Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Paid Time Off, and Paid Holidays
Back-up childcare and employee discounts