Business Health
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
Train and develop team on sales and delivery processes
Analyze data and collaborate with Store Manager on business strategies and set goals
Coach and motivate team to meet assigned sales, delivery and productivity goals
Ensure team is fluent in all aspects of product knowledge
Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership
Ability to oversee Delivery Operations during Manager on Duty Shifts
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Customer Experience
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem. Employee Engagement
Recruit, train, and develop employees ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Continually evaluate the performance of each employee and provide in the moment feedback to drive results
Ensure all employees adhere to Tesla policies and procedures
Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively
Brand Standards
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
What You’ll Bring