Tesla Looking For Mobile Service Technician- Charleston, SC at Savannah, GA Full Time

At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focusing on the continuous development of your technical skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.

Responsibilities

Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available

Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target

Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers

Educate the customers on technical information and general usage of the vehicle

Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments

Fill out service repair orders in Ranger app/SCA and make payment settlement with customer

Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes

End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped

Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels

Operate a variety of hand, power, and shop tools and maintain tools and equipment

Maintain records of time, expenses and materials

Support other service centers when needed

Work with a collaborative attitude and team spirit with your mobile team to achieve goals

Develop and maintain your own individual development plan, continuously developing your knowledge and skills

Requirements

Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)

Ideally a minimum 12-18 months of Tesla workshop experience, having good knowledge of all systems and apps

Strong communication skills in English, and a local language, is essential

Ability to engage with customers on a technical level and a strong customer focused mindset

Passion for Tesla and serve as advocate and brand ambassador to our customers

Demonstrate a safety minded attitude and safe work practice

Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Be strategic and proactive. You must think and plan ahead

Valid Driver’s license

Compensation and Benefits:
Compensation ($20.88 – $31.32) is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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