The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
Maximizing Tesla Scheduling Service calendar for drives and delivery
Maintaining store facilities: supplies ordering, work orders, vendor communication
Maintaining store fleet: coordinating service, allocation Management
Support training, new hire onboarding, organizing and/or executing validations
Compiling and running daily + weekly reports to analyze store performance and improve
Maintaining brand and EHS standards, cascading feedback or adjustments to local team
Monitoring and executing expenses
Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
Perform additional responsibilities as assigned to meet business need including Sales and Delivery
At least 1 year of related experience
Proactive team member who is goal-oriented + highly motivated
Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
Great attention to detail with strong organization and communication skills
Positive, enthusiastic and passionate mindset
Ability to work evening hours, weekends and holidays in a retail environment
Ability to obtain appropriate state licensing, where applicable
Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record
Must be able to successfully pass a pre-employment background check
Legal right to work in the United States
Compensation and Benefits
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Along with competitive pay, this position is eligible for benefits including: