The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Maintaining store facilities: supplies ordering, work orders, vendor communication
Maintaining store fleet: coordinating service, allocation Management
Maximizing Tesla Scheduling Service calendar for drives and delivery
Support training, new hire onboarding, organizing and/or executing validations
Compiling and running daily + weekly reports to analyze store performance and improve
Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
Maintaining brand and EHS standards, cascading feedback or adjustments to local team
Monitoring and executing expenses
Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
Perform additional responsibilities as assigned to meet business need including Sales and Delivery
At least 1 year of related experience
Must be at least 18 years of age
Ability to obtain appropriate state licensing, where applicable
Must have and maintain a valid driver’s license and an acceptable and safe driving record
Ability to work evening hours, weekends and holidays in a retail environment
Proactive team member who is goal-oriented + highly motivated
Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
Great attention to detail with strong organization and communication skills
Positive, enthusiastic and passionate mindset
Legal right to work in the United States
Must be able to successfully pass a pre-employment background check
Compensation and Benefits:
Compensation ($22.50) is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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