Tesla Looking For Parts Advisor- Irvine, CA at Irvine, CA Full Time

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. The role will require travel as needed and directed by management. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
• Return missed phone calls and emails promptly – 5 minutes or less.
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Conduct Transactions w/ systems; walk customer through order and provide summary.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.
• Perform other related duties as assigned.
• Help maintain cleanliness of service center.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Pick up and deliver parts using full size van and 20ft trailer.

Requirements

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• Experience in automotive equipment and servicing methods.
• Dealer Business Process and Best Practice.
• DMS Systems, SAP, MS Office Suite.
• 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
• Excellent oral and written communication skills as well as the ability to follow instructions required.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Maintain and perform top-level professional integrity and appearance as a parts advisor.
• ASE Certification a plus.
• Degree or Certificate from a University program in Automotive Technology a plus.
• Dealer automotive service experience a plus.
• Traveling may be required to support the territory parts needs

Employee Benefits

As a full-time Tesla employee, you will receive full benefits from day 1 for you and your eligible dependents

Aetna PPO and HSA plans (including infertility and transgender coverage)

2 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Healthcare and Dependent Care Flexible Spending Accounts

Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

Company paid Life, AD&D, short-term and long-term disability

401(k) match, Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

Back-up childcare and employee discounts

Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

Voluntary Identity Theft and Legal Services plans

Adoption and surrogacy benefits