Responsibilities
Manage the performance of Tesla Approved Collision Centers in your region
Continue to grow and expand the Tesla Approved Collision Center network to scale with vehicle growth across North America
Identify new markets in need of Tesla Approved Collision Centers
Locate and onboard high quality body shops in our markets of need
Advocate on behalf of Tesla customers to expedite the collision repair and return the vehicle to its originally engineered state of safety, performance, and aesthetics in the most economical manner
Travel – In person visits to Tesla Approved Collision Centers within your region
Rapid communication to all partners internal and external is a must
Ability and willingness to perform as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality
Identifies areas of opportunity of internal/external processes and interacts cross functionally with departments to work toward continuous improvements. This includes standardizing processes/procedures, improve resource management, and developing operational Key Performance Indicators and reporting
Maintains compliance with all state and federal laws and regulations
Perform root cause analysis on repair delays
Performs other related duties as assigned
Requirements
Team First mentality
Strong strategic planning, organizational and change management skills
Understanding of body shop tooling and operations
3+ years of Body shop Estimating/Management, or 5+ years of insurance auto appraisal, automotive claims administration experience
Superior communication skills, written and oral
Superior writing, editing and proofreading skills; attention to detail
Ability to a maintain a high level of confidentiality
Proven ability to provide excellent customer service, and work with multiple levels of the organization from senior management to external contractors.
Superior computer skills and ability to work with MS Office: Word, PowerPoint, Excel, Outlook
Regional management experience is a plus
Self-starter with the ability to work under minimal guidance and direction
Demonstrated negotiation tactics and ability to influence others at all organizational levels
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
Employee Benefits
Full benefits from day 1 for you and your eligible dependents