Tesla Looking For Senior Manager, Workplace at Fremont, CA Full Time

As a Senior Manager of Workplace, you are responsible for overseeing Workplace Operations and Programs for multiple Bay Area manufacturing, R/D & office locations.

The Workplace Team’s mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Our team aligns around three pillars – Design, Build and Operate. Together we focus on optimizing the space we have, finding the best solutions to Tesla’s expansion needs, and devising and driving our long-term strategy. All of this under the guiding principle of sustainability.

What You’ll Do

Manage a team of Workplace Supervisors, Project, and Program Managers

Sustain and iterate on operational guidelines to deliver best in class services to Tesla employees and guests

Manage day-to-day operations of Workplace scopes by establishing and implementing standard procedures for team operations, service delivery and reporting. Maximize efficiency through the effective utilization of assets and site resources

Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Manage team compensations, promotional, and merit increases strategically

Proactively partner with key resources and effectively implement vendor management best practices. Coordinate and oversee the work of vendors, business partners and contractors

Organize location operations to improve efficiency and effectiveness for Workplace. Review plans and proposals to determine timeframes and identify required resources. Identify areas of concern and develop plans to resolve them. Partner with production, engineering, and admin team leadership to ensure we are supporting their key objectives at all times

Responsible for reporting and alignment within department budget

Create, maintain, and enhance strong customer relationships across various levels of the organization

Act as the subject matter expert for both our client and the Workplace team

Lead and manage multiple complex and strategic initiatives

Provide leadership in a customer service intensive, 24/7 multi-shift environment

Drive operational objectives for ongoing process improvement initiatives to continually improve service, project delivery, and employee satisfaction

Define and drive documentation for operational processes and procedures to optimize support and management of deployed applications and systems.

Daily management of objectives, priorities, tradeoffs, risks and performance management of all reporting staff members in line with Tesla’s success metrics

Identify technology and process gaps, conduct sophisticated and creative gap analysis, and translate those results to easily digestible messages.

What You’ll Bring

Bachelor’s degree (or commensurate experience)

Ten years experience in Workplace Operations, Facilities Services, or closely related function

Five years experience as a people manager. Proven track of successfully supervising, developing and training staff

Professional certifications desirable

Experience delivering best in class customer service

Demonstrated ability to manage complex projects and workflow to ensure efficiency and exceptional outcomes

Comfort working in a fast-paced, deadline- driven environment where priorities change frequently

Excellent independent decision-making capabilities and a solutions oriented attitude

Excellent interpersonal skills

Proficient at using the Microsoft Office Suite and Google Docs

Demonstrated ability to manage overall business initiative or several components of a large, complex project

Ability to manage a group of specialists managing several competing priorities

Ability to engage as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome

Good project management skills with ability to juggle multiple projects/tasks across various user groups

Strong team player with service-oriented attitude and customer focus

Change Management principles and processes experience desired