Tesla Looking For Tesla Advisor- Lake Forest, CA at Lake Forest, CA Full Time

The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

We are hiring for part-time and full-time positions.

Responsibilities

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions

Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential

Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets

Effectively present and sell and support the delivery and installation the entire Tesla eco-system

Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership

Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment

Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer’s needs and comfort level

Execute customer documents on delivery day

Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

Conduct direct deliveries from Delivery Centers to customer homes

Perform additional responsibilities as assigned to meet business needs

Requirements

At least 1+ year of customer service and/or sales experience with proven track record to meet or exceed goals

Positive, enthusiastic and passionate about the changes in the personal transportation industry

Ability to understand and convey business issues and technical concepts

Strong sense of team mentality and reliability

Great attention to detail with strong organization and communication skills

Proficient with Microsoft Office suite and CRM tools

Ability to work evening hours, weekends and holidays in a retail environment

Ability to obtain appropriate state licensing, where applicable

Must be at least 18 years of age and maintain a valid driver’s license and an acceptable and safe driving record

Must be able to successfully pass a pre-employment background check

Legal right to work in the United States

Full-time employee benefits include:
dependents

Kaiser, UnitedHealthcare PPO, and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts