Tesla
Our Used Tesla Advisors leads are a key part of our mission to accelerate the world’s transition to sustainable transportation. Tesla is looking to reinvent the used car buying experience, and we are looking for innovators to help us in this endeavor. At Tesla, our Used Tesla Advisors team consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. A Used Tesla Advisor will partner with local sales, service, and remarketing team members to revolutionize the customer experience around purchasing a pre-owned car.
Used Tesla Advisor leads go a step further, working closely with management to resolve less-than-perfect situations and helping ensure the utmost efficiency of the Used Tesla Advisor team.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You will work closely alongside many different disciplines, but as a Used Tesla Advisor your true north is customer delight and sales results. A sharpened sense of ownership, swift implementation, and scrappiness is required. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You’ll Do
- Deliver and develop best practices for the highest level of customer service to all current and future owners. Proposes new ideas for improving customer service and operational performance across the business
- Be a leader and example to team members and colleagues.
- Host regular trainings and review sessions to ensure new changes to operations, DMV requirements, and general Used Tesla knowledge are communicated to the S3 Used Tesla Advisors
- Work cross-functionally with other organizations within Tesla (field delivery, DocGen, Trade-In, Auto Finance) to highlight recurring operational pain points and identify possible root causes
- Serve as a senior-escalation point of contact for customer inquiries, concerns and complaints
- Facilitate the approval/removal of logistics holds ensuring vehicle origins/destinations are accurate, addressing transport issues quickly to ensure quoted delivery windows are met
- Execute on all business dealings in a way that represents Tesla by creating a superior ownership experience
- Support delivery operations as required
- Your performance will be measured by your ability to manage tasks related to the team’s daily workflows, identify areas for operational improvements, and commitment to continuing development of Used Tesla Advisors (S3)
What You’ll Bring
- Experience in delivery operations with proven track record of successfully managing order pipeline
- Be a self-starter who possesses exceptional time management skills and has great attention to detail
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
- Excellent written and verbal communication skills
- Ability to communicate relevant information to all levels of the organization
- Passionate dedication and ethical approach to sales and operations
- Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
- Ability to understand and convey business issues and technical concepts
- Ability to work weekends on a regular schedule, as needed.
- Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history, and ability to be insured.
- Strong efficiency in IT systems
- Perform additional responsibilities as assigned to meet business needs
Employees in the following states must have or obtain appropriate licensing for Motor Vehicle Sales:
- California
- Colorado
- Hawaii
- Idaho
- Maryland
- Nevada
- North Carolina
- Ohio
- Pennsylvania
- Tennessee
- Utah
- Virginia
- Washington, D.C.
Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination.