This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, a rranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment.
Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, r esolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
Processes customer transactions, operates register equipment, meets front-end performance goals, bags items for customer, and places items in c ustomer cart while following all shrink and safety procedures.
Operates equipment, such as cash registers, smart devices, digital applications, and related tools, to process Customer purchases using appropriate p rocedures for different payment types and items sold.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered: Serve the Customer/Member – Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools, technology) at the right time in order to resolve customer/member requests.
Adaptability: Adapt – Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.
Judgment: Make Effective Choices – Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Planning and Improvement: Plan for and Improve Work – Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.
Influence and Communicate: Share Information – Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.
Execution and Results: Get Results – Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Ethics and Compliance: Perform to Ethical Standards – Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity a nd ethical behavior in all work situations. Reports ethical and compliance issues promptly.
T he following physical activities are necessary to perform one or more essential functions of this position.
M oves, lifts, carries, and places merchandise and supplies weighing up to 15 pounds without assistance.
C ommunicates effectively in person or by using telecommunications equipment.
G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
V isually locates merchandise and other objects.
R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.
V isually verifies and reads information, often in small print.
Published On 09/30/2019 This job description supersedes all prior descriptions Page 1 of 2
I have read and understand the essential functions for this position and certify that:
I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.
I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.
Associate/Applicant Printed Name Associate/Applicant Signature Date
Published On 09/30/2019 This job description supersedes all prior descriptions Page 2 of 2
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Weekly day range:
Ability to commute/relocate:
Work Location: One location