Walmart Hiring for Director, Program Management – Workplace Hospitality at Bentonville, AR Full Time

Position Summary…

What you’ll do…

The Workplace Hospitality team is driven to provide exceptional customer service in a world-class corporate environment. The Workplace Hospitality team will facilitate and enhance associate experiences and connections to teams, workplaces, and moments that celebrate our culture and purpose. This team will also coordinate corporate services and programs across the facilities to offer associates a productive place to work.

The Director of Workplace Hospitality will join the Walmart Corporate Real Estate team and have responsibility for helping establish a new capability and offering to help associates navigate the workplace efficiently, drive adoption, and engagement of all workplace services and amenities. This will be a dynamic role that will build, operationalize, and oversee the operation of our Workplace Hospitality team that includes highly visible and impactful functions such as our Campus Concierge program, as well as our managed campus meeting spaces. The successful candidate will help build and lead the Workplace Hospitality team to provide exceptional service ensuring our associates, guests and customers enjoy a seamless and memorable experience.

What you’ll do…

• Lead and innovate the newly created Walmart’s Workplace Hospitality team to meet the evolving needs of the Walmart’s business, associates, and guests.
• Develop, implement, and manage the Campus Concierge program putting our Corporate Real Estate team in front of our associates and guests while anticipating their needs and proactively solving problems.
• Create the organizational strategy to support and be responsible for spaces and programs that drive associates and business units to collaborate and interact within our campus spaces.
• Define and implement service-oriented processes that triage and expedite requests to the right function within Corporate Real Estate.
• Oversee the daily operation of both programs and respective teams, ensuring high standards and key performance metrics are consistently met and reported.
• Support the successful implementation and configuration of a new booking tool in partnership with Corporate Real Estate Tech.
• Train, mentor, and coach staff to deliver exceptional customer service.
• Implement policies and procedures that enhance associate and guest satisfaction.
• Monitor, maintain, and evolve the evolving guidelines for campus gathering locations.
• Collaborate with other Corporate Real Estate teams to develop strategies and plans for improving associate services and offerings.

You’ll Make An Impact By

• Deep knowledge and passion around delivering exceptional experiential services to our associates focused on the hospitality programs and problems solving.
• Experience and leadership in concierge and hospitality programs with a proven track record for delivery industry leading best practices and services.
• Experience and leadership in developing and planning corporate gatherings.
• Ability to evangelize, communicate and collaborate well at all levels of the company.
• Proven track record of managing large teams of FTE associates and vendor contracts.
• Ability to bring process and technology together to drive customer service.
• Proficiency to prioritize and manage multiple simultaneous projects and/or large-scale cross-group initiatives, while having the ability to work independently and adhere to timelines and commitments in a dynamic, unstructured environment.
• Driven to execute and act quickly, while displaying Walmart’s core values, with a basis of serving the internal customer.
• Providing exceptional leaders skills, with the ability to motivate and inspire a team.

Benefits And Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you’ll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎

‎

‎

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎

For information about PTO, see https://one.walmart.com/notices .

‎

‎

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎

For Information About Benefits And Eligibility, See One.Walmart .

‎

The annual salary range for this position is $90,000.00-$180,000.00

‎

Additional Compensation Includes Annual Or Quarterly Performance Bonuses.

‎

Additional Compensation For Certain Positions May Also Include

‎

‎

• Stock

‎

‎

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Human Resources, Legal, or related field and 5 years’ experience in project management, compliance, operations management or related area OR 7 years’ experience in project management, compliance, operations management, or related area.

4 years’ experience using intermediate functionality of Microsoft Office.

4 years’ experience leading cross-functional teams.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

experience developing training curriculum or content, Managing cross-functional teams, Managing Large Scale Change Initiatives, Master’s degree in Business Administration or related field, Retail consulting., Walmart experience in Merchandising, Operations, Marketing, or Finance, including at least 2 years in a role requiring strategy development.

Primary Location…

2403 Se J St, Bentonville, AR 72716, United States of America