Walmart
What you’ll do…
What you’ll do…
Assists in supporting the business by responding to customer requests, questions, and problems; working problem tickets in Service Now; troubleshooting problems for root causes; communicating findings and status updates for customers.
Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments when requested; contributing to team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team.
Examples of tasks that you may be assigned.
- Configuring iPads.
- Preparing international loaner phones for upper management travel.
- Kitting iPads – Placing iPads in protective cases and labeling with pertinent info.
- Performing break-fix/replacements.
- Intake and receiving new shipments and returns.
Ensures the development of team member’s skills and abilities by receiving training from team members on responsibilities and team procedures; identifying and sharing recommended improvements; and training through job assignments.
- Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
- Is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
- Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
- Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer
Customer Focus
- Delivers results while putting the customer first and applying the EDLP and EDLC business models to all plans.
Strategic Thinking
- Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates
Diversity, Equity & Inclusion
- Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Collaboration & Influence
- Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
impact to a range of audiences; and demonstrates energy and positivity for own work.
Talent Management
- Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’
contributions and accomplishments.
Minimum Requirements
Hardware assembly, maintenance, or support, Information technology or related field within the past 3 years.
Preferred Requirements
MAC iOS experience for iPhone and iPad
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Care, Distribution Center Management, Information Systems, Information Technology, Installing computer hardware or software, Investigations, Managing challenging workforce issues, Microsoft Office, Support
Associates: Information Technology
Primary Location…
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America