QualificationsCustomer support
Lead the ideation, development and launch of expressive and delightful features that help our users feel closer with every exchange
Empower merchants large and small to get paid by the half a billion Indian consumers who are already using WhatsApp to connect with businesses
Create mechanisms to take care of users when things go wrong by prioritizing risk and customer support initiatives
Collaborate with a vast group of cross functional experts (beyond engineering and design) to define the long term strategy for payments in India and create prioritization frameworks to drive alignment, especially with local regulators
Help grow the team as the product grows and succeeds
5 or more years of experience as a Product Manager
Experience reasoning from first principles and making decisions with minimal data
Experience developing mobile products, technologies and platforms
Experience crafting simple user experiences and executing them from start to finish
Experience working in or interest in emerging markets
Enthusiasm for and a frequent user of WhatsApp
Experience working with API businesses and/or payment gateways
Experience working on a regulated product (e.g., healthcare, fintech)
Understanding of customer support and/or risk
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